FAQ.

Orders, production, delivery and refunds.

How do I place an order?

Choose cards in the Collection or Proxy catalogue, add them to your selection and submit your delivery details. Keep your request reference. We will confirm availability, shipping and the final invoice by email or Instagram.

Do I pay on the website?

No. A request and its draft estimate are not payment instructions. For direct orders, wait for MAGICARD to confirm the final invoice and available payment method. Etsy and Shopee orders use the relevant marketplace checkout.

Are these official cards?

No. These are physical, fan-made collectible prints. Reference images identify the artwork and are not necessarily photos of finished MAGICARD prints.

Can I request a Proxy card that is not listed?

Yes. Use the reference photo option on the Proxy page and select your requested language. We confirm artwork and availability before production.

How long does production take?

Usually 1-2 weeks after confirmation and payment. Production and delivery are separate, and timing can vary with complexity or order volume.

How much is shipping, and will I get tracking?

The request form shows an estimate where a destination rate is available. We confirm the final quote before payment and share tracking after dispatch. Import fees may apply to international orders.

Can I cancel or request a refund?

Contact us before production starts if you need to cancel. For an incorrect, damaged or defective item, or an order we cannot fulfil, follow the steps in the Refund Policy.

How do I ask about my order?

Email magisktan@gmail.com with your order reference or reply to the conversation where MAGICARD confirmed your order.